FAQ - The Emerald Apartments

FAQs - The Emerald Apartments

Do you have electricity/power back-up?

Yes - The property and each apartment is powered by an inverter, however, please note:

The A/C units (where available) are powered by electricity. They are not connected to the inverter.
The ceiling fans in the living room and bedroom are connected to the inverter.
Electrical appliances - the TV, refrigerator, washer/dryer, microwave, toaster, kettle and iron are connected to the inverter.
The wi-fi is connected to the inverter and we provide a backup portable router that has its own battery backup as we understand how important wifi is for our guests.
Limit the number of appliances you use at the same time as this may overload the inverter causing it to trip. If this happens, please let us know right away so we can reset your inverter.
The stove and oven are powered by electricity, not the inverter. We provide a two-plate gas cooker that can be used for cooking during periods of load-shedding. The patio also has a BBQ and charcoal.
The hot water geyser is both electric and solar powered.
We provide the daily load shedding schedule upon request.

WE THANK YOU IN ADVANCE FOR YOUR UNDERSTANDING AS WE NAVIGATE THESE DIFFICULT TIMES.

Is your Internet reliable?

Yes - each unit is equipped with professionally installed high-speed internet designed to deliver exceptional speed, stability, and coverage. Our system utilizes advanced dual-band technology (2.4GHz and 5GHz) to ensure strong, consistent connectivity throughout every apartment. Whether streaming for entertainment, attending virtual meetings, or staying in touch with family and friends, our guests can enjoy seamless online experiences without interruption.

What is the check-in/check-out time?

Check in at at 3:00PM and check-out is at 11:00 AM.

Do you offer early check-in and late check-out?

Early check-in and late check-out are available upon request, subject to availability.

Is there a minimum stay requirement?

We have a minimum stay requirement of 2 nights.

What payment methods do you accept?

Payment options vary by booking platform and method. Contact us for information.

Do you offer long-term stay discounts?

Yes, we offer special discounts for long-term stays. Discounts vary by booking platform and method. Contact us for information.

Are pets allowed in the apartments?

We love pets, but unfortunately, we cannot accommodate them in our apartments at this time due to allergy concerns for other guests. Service animals are always welcome.

Is parking available?

Yes, each apartment has a designated parking space. There is additional parking on the property.

Do you have laundry facilities?

Yes, each apartment comes with its own washer and dryer for your convenience during your stay.

Is house-cleaning/house-keeping available?

Yes - house-cleaning/house-keeping is available for an additional fee. This service includes cleaning and making the bed.

What security features does the property have?

The property is wall-fenced with electric razor wire and CCTV surveillance on the whole property. The gate is remote-controlled access only and we use smart keyless door locks. We have a security guard at night and live-in/ on-site property manager and super.

Still Have Questions?

Can't find the answer you're looking for? Please contact our team and we'll be happy to assist you.